Do you sell dialysis machines to individuals?

No. We work with registered facilities only, including renal units, hospitals and clinics.

What comes with a machine supplied by Dialysis Machine Exchange?

Each machine is supplied with its service history, plus a technician hand-over at the facility and ongoing parts support.

How do we start an enquiry?

Send your request through the enquiry form on our contact page and we will respond based on your facility's sale, rental or trade-in requirement.

About Dialysis Machine Exchange

What We Do

Dialysis Machine Exchange focuses on one area only: dialysis machines for registered facilities. We sell refurbished machines, arrange rentals, and take in trade-ins from renal units, hospitals and clinics that need a clear, practical equipment route. We do not sell to the public, and we do not provide treatment advice or clinical guidance.

Our work is centred on equipment condition, traceable records and support after delivery. Each machine leaves with its service history, followed by a technician hand-over at the facility and ongoing parts support where needed. That gives the receiving unit a proper starting point instead of a machine arriving with gaps in paperwork or no one to explain its current setup.

Refurbished dialysis machines for registered facilities only
Rental options for planned demand or temporary cover
Trade-ins when a facility wants to replace or rotate machines
Service history files supplied with the machine
Technician hand-over on site after installation
Parts support after delivery

Who We Work With

Our clients are registered healthcare facilities that need a supplier who understands site access, unit readiness and the paperwork that should travel with the machine. Most enquiries come from operations teams, unit managers, procurement staff and technical staff looking for a machine that fits the facility's practical requirements. We also assist facilities that need a short-term rental while their own machine is off the floor or while a room is being brought into service.

Because these are facility sales and rentals only, we keep the process structured. We ask the questions a facility would expect: where the machine is going, whether access is by lift or ramp, what the receiving area looks like, and who will sign off the hand-over on site. That helps avoid wasted trips and surprises on delivery day.

Renal units
Hospitals
Clinics
Procurement and operations teams
Technical and biomedical support roles at facilities

How Our Team Works

We keep the job flow straightforward, with each role handling a specific part of the process. The enquiries coordinator logs the request from the contact page and gathers the basic facility details. The workshop lead checks machine readiness and file completeness. The service technician handles preparation, site hand-over and follow-up support relating to parts and equipment condition.

For trade-ins, the collections side coordinates uplift timing, access requirements and the information needed before a machine moves off site. For rentals, the operations side tracks start dates, expected duration and return planning. It sounds simple because it is meant to be simple, and that matters when a facility is juggling theatre schedules, ward traffic or municipal access rules.

We do not pass facilities from one anonymous inbox to another. The role changes as the job progresses, but the handover between our side is clear and documented.

Our Kempton Park Premises

We operate from Kempton Park, near OR Tambo, which suits national dispatch and collections well. Machines coming in for assessment, refurbishment preparation or trade-in handling are received into a controlled workshop environment before they are booked for the next step. That location also helps when facilities need timed delivery windows to Gauteng sites, or when equipment must connect onward to other provinces by road freight.

At our premises, machines are checked for physical condition, component completeness and document alignment before they are assigned to a sale, rental or trade-in pathway. Parts support is managed from the same operating base, so follow-up does not start from scratch after installation. During periods of power cuts we plan workshop tasks and dispatch timing carefully, especially where testing windows and loading arrangements need to stay on schedule.

Workshop receiving and assessment area
Preparation space for outgoing machines
Document control for service history files
Dispatch planning for delivery and collection
Parts support coordination from the same base

From First Enquiry to Delivery

A job normally starts with an enquiry through our contact page. From there, we confirm that the buyer or renter is a registered facility and gather the information needed to guide the next step. If the requirement is for a refurbished machine, we discuss the facility type, intended placement and delivery area. If the requirement is rental, we establish whether it is short term or part of a longer equipment plan. If it is a trade-in, we collect the details needed for valuation and collection planning.

Before delivery, we confirm site readiness and access. That can include ground floor versus lift access, loading bay limits, receiving hours, and whether the unit has any municipal or building rules that affect delivery vehicles. For coastal destinations, storage and room readiness matter too because humidity can affect how equipment should be handled before installation. Once on site, the technician completes the hand-over with the relevant facility role and records the job properly, so there is a clear line from dispatch to acceptance.

Aftercare and Ongoing Support

Our job does not end when the machine is placed in position. Aftercare is built into how we work. The facility receives the service history file for the machine, and the technician hand-over covers the condition and support position of the equipment at delivery. If parts are needed later, the facility can come back through the same enquiry route for assistance.

We keep our aftercare focused on equipment support rather than clinical matters. That means helping with the machine record, parts queries and practical follow-up linked to the supply or rental arrangement. Facilities value that because it gives them one clear route back to the supplier, not a guessing game later on. It also helps when internal teams change over and someone new needs the paperwork or wants to confirm what was supplied.

Service history provided with the machine
Technician hand-over at the facility
Parts support after delivery or during rental
Clear follow-up route through the contact page