Who is responsible for this website

The operator of this website is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. Dialysis Machine Exchange uses this website to receive enquiries from registered facilities in South Africa regarding refurbished dialysis machines, rentals, trade-ins, parts support and related services.

This website and its enquiry processes are intended for registered facilities only, including renal units, hospitals and clinics. We do not sell to the public. Where this policy refers to "we", "us" or "our", it refers to the website operator and the Dialysis Machine Exchange enquiry and support process.

What information we collect

We collect information that you submit directly through the contact form and related website forms. We may also collect limited technical information automatically when you browse the site. We only collect information that is reasonably required for responding to enquiries, arranging delivery or installation, assessing trade-ins, providing parts support or managing service related communication.

Contact details such as name, job title, facility name, town, email address and contact number
Enquiry details such as whether you are asking about purchase, rental, trade-in, parts or technician hand-over
Operational details relevant to your request, such as delivery location, access timing, machine quantities under discussion and service needs
Website usage information such as IP address, browser type, pages visited and basic device information

Please do not submit patient records, treatment information or any unnecessary special personal information through this website.

How we use personal information

We use personal information for lawful business purposes connected to the supply, rental, collection and support of dialysis machines for registered facilities. Information is used in a limited and practical way, and only where there is a proper reason under POPIA or another applicable legal basis.

To respond to your enquiry and verify that you are acting for a registered facility
To arrange inspections, collections, deliveries, installation visits and technician hand-over
To prepare trade-in discussions, parts support and service history administration
To keep an internal record of communications and service related requests
To maintain website security, prevent misuse and investigate technical issues
To comply with legal obligations or lawful requests from authorities where required

We do not use enquiry information for unrelated purposes without a lawful basis or further notice to you.

Sharing of information

We do not sell personal information. We may share information only where it is necessary to carry out the requested service, operate the website or meet a legal obligation. Any sharing is limited to what is reasonably needed for that purpose.

This may include sharing with service technicians, logistics providers, IT support providers, hosting providers, professional advisers or regulators where required by law. If information must be shared to arrange a site visit or delivery at a hospital or clinic, only the relevant contact and access information will be provided. Where an operator or contractor handles information on our behalf, we require that information to be treated confidentially and securely.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, damage, disclosure or unlawful processing. No internet transmission or storage method is completely secure, but we apply suitable safeguards for the nature of the information received through this website.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including follow-up on facility enquiries, service support records, legal compliance and dispute handling. When information is no longer required, it will be deleted, destroyed or de-identified where appropriate.

If you believe information submitted through this website has been disclosed in error, please contact us through the enquiry form so the matter can be investigated promptly.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may have rights in relation to personal information held about you or your facility contact details. We may need to verify identity and authority before acting on a request, especially where the request relates to a hospital, clinic or renal unit.

Request access to personal information we hold
Request correction of inaccurate or incomplete information
Object to certain processing where the law allows it
Request deletion where retention is no longer justified or lawful
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant regulator if you believe your information has been handled unlawfully

To make a privacy related request, please use the enquiry form on our contact page and provide enough detail for us to locate the relevant record.

Cookies and policy updates

This website may use cookies or similar tools for basic functionality, performance measurement and security. These tools help us understand how the site is used and keep the enquiry process working properly. You can usually control cookies through your browser settings, although some functions may not work as intended if cookies are disabled.

We may update this privacy policy from time to time to reflect changes in legal requirements, website operation or internal processes. The latest version published on this page will apply from the date it is posted.

Privacy policy