Buyer guides
These buyer guides are written for facility managers, unit coordinators and procurement teams at registered facilities. They explain what to check before you buy, rent or trade in a dialysis machine, and what to expect from delivery, hand-over and parts support.
What You Will Find in This Guide Section
This section brings together plain, practical notes for registered renal units, hospitals and clinics that need dialysis machines without guesswork. It is not written for home users or the general public, and we only supply registered facilities.
You will find guidance on the main routes available to facilities: buying a refurbished machine, arranging rental, considering rent to own, and trading in an existing unit. Each page focuses on the operational side of the decision, including service records, hand-over requirements, parts support and site readiness. The aim is to help your team compare options properly before sending an enquiry.
Start With the Right Buying Questions
Before you choose a machine route, pin down the practical requirements at your facility. A machine that suits a large hospital programme may not suit a smaller clinic with tighter space, power and maintenance planning. Getting these basics clear early helps avoid delays later on.
- Is the need permanent, temporary or linked to a short placement gap?
- Do you need one machine or several units handed over at the same site?
- Does your team need a full technician hand-over on arrival?
- Will your internal process require service history files before sign-off?
- Are there access limits for delivery, such as lifts, ramps or narrow passages?
- Have you planned for power cuts and the effect on your unit operations?
In many facilities the decision is not only about the machine itself. It is also about how quickly the unit must be operational, how the site is prepared, and how parts support will be handled after installation. That is where the detailed pages in this section help a lot.
Buy, Rent or Trade In: A Practical Comparison
The best option depends on your timeline, budget planning and the condition of equipment already on site. There is no one-size-fits-all answer, which is why this section breaks each route down separately.
- Refurbished purchase: Best when your facility needs a longer-term machine solution and wants the machine placed with service history and a technician hand-over.
- Short-term rental: Useful when a facility has a temporary gap, overflow demand or a machine out for service.
- Rent to own: Often considered when a facility wants use now while planning a staged ownership route.
- Trade-in: Helps when an older machine may still hold value toward replacement, subject to inspection and condition.
If your site is near Kempton Park or further out in places like Polokwane, Mbombela, Bloemfontein, Gqeberha or Cape Town, the planning points stay much the same. Access, hand-over timing, responsible contacts on site and installation readiness all matter. Coastal humidity can also affect how equipment is stored before installation, so indoor receiving arrangements should be sorted out beforehand.
Why Service History Matters
For facility buyers, service history is not an extra. It is part of making a sound equipment decision. A machine supplied with its service history gives your team a clearer record of prior work completed, helping with internal checks and future maintenance planning.
Our guides explain what a service file typically helps you confirm, what to ask for during review and how it fits into your acceptance process. This matters whether your procurement team sits in Johannesburg, Pretoria, Durban or a smaller regional unit. The paperwork side can slow things down if no one checks it early enough.
When comparing options, look beyond the machine being available. Ask how the records will be presented and who at your facility should receive them. That small step saves time later, especialy where several departments must sign off.
Prepare Your Facility Before Delivery
Delivery day goes better when the unit is ready before the machine leaves Kempton Park. Our guide on preparing your unit for delivery covers the practical side, from access control to a responsible staff contact on site. This is important for hospitals with busy receiving areas and for clinics operating in shared medical buildings.
- Confirm the delivery point, receiving hours and any security procedures.
- Make sure passageways, lifts and treatment areas are accessible.
- Nominate the staff member who will be present for technician hand-over.
- Plan where the machine will stand if installation follows directly after arrival.
- Keep indoor storage ready if the machine arrives before final placement.
Municipal access rules, parking restrictions and building management procedures can differ from one site to another. In busy areas near OR Tambo and in central hospital campuses this can affect unloading times, so give those details upfront in your enquiry.
Using These Guides Before You Send an Enquiry
The pages in this section are meant to help your team narrow the right route before contacting us. A facility that already knows whether it needs refurbished purchase, rental or trade-in support can usually move through the enquiry stage more efficiently.
A good starting order is simple: first compare buy or rent, then read the delivery preparation guide, and after that review the pages on service history, technician hand-over or trade-in valuation if those apply to your case. If you are replacing existing equipment, also read the collection and data wiping page so your admin team knows what to prepare.
When you are ready, send your request through the enquiry form on the contact page. Include your facility type, town, the route you are considering and any delivery constraints. That gives our team a clean starting point and cuts down back-and-forth.
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Questions we get asked
Who are these buyer guides for?
They are for registered facilities only, including renal units, hospitals and clinics. We do not sell or rent to the public.
Do the guides explain whether buying or renting may suit our facility better?
Yes. The guides compare refurbished purchase, short-term rental, rent to own and trade-in routes in practical terms so your team can assess the best fit.
Can we use these guides to prepare for delivery and hand-over?
Yes. The section includes guidance on site preparation, service history files, technician hand-over and related planning points before your machine arrives.
Ask about a machine
Send a note through our contact form with your facility, how many machines you need and whether you want to buy, rent or trade in, and our sales team will contact you.
Open the contact form