Ordering parts
Registered facilities can order replacement parts through us for machines supplied by our team and for selected units already in service. We confirm fitment, explain lead times, and support the order through to delivery and technician follow-up.
Parts ordering for registered facilities only
We supply parts to registered renal units, clinics and hospitals only. We do not sell to the public. When a facility sends a parts enquiry, we start by checking the machine details, the service history available to us, and the urgency of the requirement so the right item can be quoted and supplied first time where possible.
Orders can cover routine wear items, replacement assemblies, connection items, covers, valves, pumps, sensors, power-related components and other machine-specific parts used in normal service support. Where a part should only be fitted by a qualified technician, we will state that clearly before the order proceeds.
- Supply for registered facilities only
- Fitment check against machine details
- Support for single-part and multi-part orders
- Guidance on whether technician installation is recommended
What is included with a parts order
A parts order is more than a carton sent out from a shelf. We check the request against the machine identity and known configuration, confirm whether there are related items worth replacing at the same time, and note any handling points for your technical team. If required, we can also tie the order to a planned site visit or a technician hand-over support call.
Where the facility has bought or rented machines from us before, we use the service history on file to reduce back and forth and to avoid sending an item that does not match the installed setup. That saves time especially when a unit is needed back in service quickly after a stoppage or fault review.
- Part identification and compatibility check
- Advice on linked consumable or replacement items where relevant
- Packing and dispatch planning for local or long-distance delivery
- Optional coordination with technician support
How the ordering process works
Facilities reach us through the enquiry form on our contact page. Start with the machine serial number, the part description if known, and a short note on the fault or service requirement. A clear photo of the machine label and the area where the part fits is often enough to speed things up quite a bit.
Once we receive the enquiry, our parts team reviews the information, checks fitment, and comes back with the next step. That may be a straightforward supply quote, a request for extra photos, or a recommendation that the service technician first confirms the failed component on site. If a replacement part has more than one revision we will flag that, as older and newer layouts can differ.
- Submit the enquiry form with machine details
- Attach photos of the machine label and affected area
- We confirm fitment and availability route
- Your facility approves the order
- We arrange collection, courier delivery or technician coordination
For facilities in Kempton Park and nearby areas around OR Tambo, collection or local delivery can be arranged where suitable. For sites further afield, parts are packed for courier movement to major centres and regional towns across South Africa.
What your facility should prepare
The more complete the information, the faster the order moves. Before sending the request, ask your operator or technician to verify the exact machine identity, the visible condition around the failed item, and whether any alarms or recent service notes may be linked. This helps avoid ordering a part that looks right but does not match the installed version.
Please also confirm who at the facility will receive the shipment, where it must be delivered, and whether access timing is limited by receiving hours or security procedures. Some sites have strict booking rules for deliveries which can delay handover if not shared early.
- Machine serial number and unit count affected
- Photo of the rating label
- Photo of the faulty area or removed part
- Short fault description from the facility team
- Delivery address, receiving hours and contact role
- Purchase order reference if your internal process requires one
How pricing is worked out
We do not publish fixed parts pricing because the cost depends on the exact item, the machine configuration, whether the part is new or refurbished where appropriate, and the logistics needed to get it to your facility. Some orders are simple supply-only requests while others include inspection, matching of related items, or coordination with a technician visit.
General pricing factors include part type, availability route, urgency, packing requirements, and delivery destination. A facility in a metro may have a different freight cost from a unit in a remote town, and bulky assemblies are not priced the same way as small electrical components. If a return assessment is needed on the old item, that is explained up front so your procurement team can process the order cleanly.
We keep the quote practical and readable, not padded with guesswork. If extra checks are needed we say so first.
Delivery, fitting support and aftercare
After approval, we prepare the part for dispatch and confirm the expected movement path. Small urgent items can usually move faster than large assemblies, but lead time still depends on verification and transport. For facilities planning around power cuts, service windows and machine downtime, we can note the preferred receiving date on the order so your team can line up installation properly.
After delivery, support does not stop at the gate. If your facility needs confirmation on the supplied item, our team can assist with identification and next-step support. Where fitment should be handled by a technician, we can coordinate that process so the machine is not put back into service with an avoidable mismatch. If there is any issue with transit condition or packing, report it promptly and keep the packaging aside until the matter is checked.
- Dispatch planning for local and national delivery
- Support with receipt checks on arrival
- Technician coordination where required
- Parts follow-up linked to service history where available
Facilities that order parts from us regularly often find the process gets quicker after the first request, because the core machine details are already on record and our team knows the site requirements.
What our Dialysis Machine customers say
Verified Google reviews
Questions we get asked
Can you supply parts if the machine was not bought from you?
Yes, in some cases. We first need the machine details, photos and enough information to confirm fitment before accepting the order.
Do you sell parts to individuals or home users?
No. We supply registered facilities only and do not sell to the public.
Can a technician be arranged with the part order?
Yes, where needed. If the item should be fitted or checked by a qualified technician, we can coordinate that as part of the support process.
Also worth a look
Ask about a machine
Send a note through our contact form with your facility, how many machines you need and whether you want to buy, rent or trade in, and our sales team will contact you.
Open the contact form