Technician hand-over
Installation day is more than dropping off a machine. Our technician hand-over at your facility covers placement, checks, operator guidance and the paperwork your unit needs for traceability.
What the technician hand-over includes
Our technician hand-over is provided for registered facilities only, including renal units, clinics and hospitals. It is arranged once the machine has been allocated and delivery planning is confirmed with your site contact. The aim is simple: the machine must arrive with its service history, be placed in the agreed area, be checked on site, and be handed over to the responsible facility team in a clear practical way.
This is not a clinical service and we do not provide treatment advice. The hand-over deals with the machine itself, the visible condition on arrival, basic operating orientation for your authorised team, and the support route for parts and follow-up technical queries.
- Delivery to the registered facility and placement in the agreed room or unit
- Visual inspection after transport and confirmation of serial details
- Review of service history documents supplied with the machine
- Basic installation checks, power-up checks and accessory confirmation
- Technician hand-over to the authorised facility representative
- Guidance on logging support requests and ordering replacement parts
What happens on installation day
On the day, our technician arrives with the machine and confirms the receiving contact before offloading starts. Access to the building, lift size, ramp gradients and parking arrangements matter, especially in busier facilities near OR Tambo or in older buildings with narrower passages. If the machine must move through controlled areas, the receiving team should make sure access is ready before arrival.
Once the machine is in position, the technician carries out a structured hand-over process. This covers transport condition checks, external inspection, confirmation that the machine matches the paperwork, and a practical walk-through of the controls and connections relevant to the facility team. If there has been a power cut shortly before arrival the technician will wait for stable supply before starting electrical checks, where possible.
- Arrival confirmation with the facility representative
- Safe offloading and movement to the prepared area
- External inspection for transit issues
- Serial and documentation cross-check
- Power-up and basic functional checks on site
- Hand-over sign-off by the authorised contact
If anything on site prevents completion, such as no access, no receiving representative or unstable power, we note it and advise on the next step. That keeps the record clear for both sides and avoids confusion later.
Step-by-step hand-over process
The process follows a set order so the facility has a clean record from arrival to sign-off. First, the technician confirms the delivery note and identifies the final placement area. Second, the machine is inspected after transport. Third, the service history file is checked against the unit being delivered. Fourth, the technician runs the agreed installation-day checks and records any site observations.
After that, the responsible operator or unit contact is taken through the machine hand-over. This is a technical orientation, not training in patient care. The technician shows the receiving team the machine identification points, the condition notes, the included items, and the route for future parts support. Last, the hand-over record is signed at teh facility so both parties have a clear completion point.
Where a facility has internal engineering or procurement procedures, we can align the hand-over paperwork to the receiving process as long as it is agreed before delivery. This helps larger sites in Johannesburg, Pretoria, Durban, Cape Town, Gqeberha and Bloemfontein where receiving rules can differ from one hospital or clinic group to another.
What your facility must prepare
A smoother hand-over starts with a prepared site. The machine must have a clear route from the delivery vehicle to the installation area, including lifts that are available and unlocked if needed. The room should be ready, dry and reasonably clean, with enough space around the machine for safe placement and technician access. Coastal facilities should also take extra care with room humidity and salt air exposure during receiving and storage.
Please make sure an authorised representative is present for the full hand-over. This may be the unit manager, technical services contact, procurement representative or designated operator. If your site has induction, PPE rules or booking windows for contractors, send those requirements before the delivery date. A small delay at the gate can throw off the full schedule for the day.
- Clear access from vehicle to installation area
- Lift dimensions and route confirmed in advance if applicable
- Stable power available at the hand-over location
- Authorised receiving contact on site
- Site-specific safety or contractor rules sent ahead of time
- Space for documents to be checked and signed
How hand-over pricing is worked out
We do not publish standard rates on this page because each facility arrangement is different. Hand-over costing is usually based on the delivery distance from Kempton Park, the number of machines in the booking, whether stairs, difficult access or waiting time is involved, and whether the visit is bundled with a sale, rental or trade-in movement.
Facilities in Gauteng often have simpler scheduling because of proximity, while longer runs to other provinces may need route planning, overnight timing or additional site coordination. If your facility needs a specific delivery window, after-hours access or multiple receiving points on one campus, that can affect the final figure as well. We explain the scope in plain terms before the job is booked, so there are no surprises on the day.
Any extra requirement outside the agreed scope is discussed first. That includes return visits caused by site readiness issues, delayed access or a missing receiving contact.
Aftercare and ongoing support
After the hand-over, the machine remains supported through our parts and technical support process. Facilities can use the enquiry form on our contact page to request assistance, ask about parts availability or log a technical follow-up linked to the machine supplied. Keeping the machine reference and service history details close at hand helps speed things up.
If a part is required, we work from the machine details and the service record supplied with the unit. If a facility needs help preparing for a move between branches or units, we can also advise on the practical support side of that process. We keep the focus on equipment support, records and continuity for the registered facility, not public sales and not clinical instruction.
- Parts support linked to the machine supplied
- Reference to the service history file for traceability
- Technical follow-up after installation where needed
- Support for registered facilities only, never public sales
If you are planning delivery and installation at a registered facility anywhere in South Africa, send the site details through our contact page and we will advise the best hand-over arrangement.
What our Dialysis Machine customers say
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Questions we get asked
Do you hand over machines to private buyers or home users?
No. We supply and hand over dialysis machines to registered facilities only, such as renal units, clinics and hospitals.
Is operator training included in the hand-over?
The hand-over includes practical machine orientation for the authorised facility team and review of the service documentation. It does not include clinical advice or treatment instruction.
What if our facility is not ready when the technician arrives?
If access, power, room readiness or the authorised receiving contact is not available, the technician records the issue and we arrange the next step. A return visit may affect the final cost.
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